STRICTLY 21+ ONLY — Gambling is for adults. If gambling is affecting your life, seek help immediately.

Player Protection

Responsible Gaming
at 99sb

Betting should be entertainment — nothing more, nothing less. At 99sb, we have built a full suite of player protection tools so that every Pakistani player on our platform can keep gambling fun, controlled, and within their own limits. From Karachi to Peshawar, your wellbeing matters to us more than your wager.

Our Commitment: 99sb is dedicated to maintaining a safe gaming environment for all registered users. We enforce strict age verification, provide self-exclusion tools, and train our support team to identify and assist players who may be showing signs of problem gambling. Responsible gaming is not a policy document for us — it is how we operate every single day.

Quick Player Tools
Set Deposit Limits
Daily, weekly & monthly PKR caps
Session Time Limits
Play duration reminders & alerts
Cooling-Off Periods
1 to 42 days account pause
Self-Exclusion
Permanent or timed account closure
21+
Minimum Age Requirement — Strictly Enforced

99sb accepts registrations only from individuals who are 21 years of age or older. All accounts are subject to CNIC-based identity and age verification before deposits, withdrawals, or gameplay are permitted. Any account found to belong to a person under 21 will be immediately and permanently closed.

21+
Age Minimum
6
Protection Tools
24/7
Support Available
5yr
Max Self-Exclusion
PKR
Deposit Limit Currency

Player Protection Tools

Every 99sb account comes with a full set of responsible gaming controls built directly into your account dashboard. These tools are free, instant to activate, and designed around the reality of how Pakistani players actually use the platform.

Deposit Limits

Set a maximum PKR deposit amount for a daily, weekly, or monthly period. Once your limit is reached, 99sb will block any further deposits until the period resets. Limit increases take 7 days to come into effect — reductions are instant. This gives you a hard financial boundary that the platform itself enforces on your behalf.

Instant Activation
Loss Limits

Specify the maximum amount in PKR you are willing to lose within a set time frame. When your cumulative net losses reach that figure, your account will be restricted from placing further bets for the remainder of the period. This tool is particularly useful for PSL cricket betting sessions where fast-moving odds can quickly add up.

Daily / Weekly / Monthly
Session Time Limits

Set a maximum session duration for your 99sb account. You will receive an on-screen reminder when you are approaching your limit. Once your session time is reached, you will be automatically logged out. Taking regular breaks is one of the most effective ways to keep your gambling habit from becoming a problem.

From 30 Minutes
Reality Checks

Enable periodic on-screen pop-ups that show you exactly how long you have been playing and your net win or loss during that session. Reality checks are a simple but powerful way to stay aware of time and money spent. They appear at intervals you choose — every 30 minutes, every hour, or every 2 hours.

Configurable Intervals
Cooling-Off Periods

If you feel you need a short break from gambling, you can activate a cooling-off period from 1 day up to 42 days. During this time your account will be suspended — you cannot log in, deposit, or place bets. Once activated, a cooling-off period cannot be shortened or reversed. Your account balance remains safe throughout.

1 – 42 Days
Self-Exclusion

Self-exclusion is the strongest tool available. You can exclude yourself from 99sb for a minimum of 6 months up to a maximum of 5 years, or on a permanent basis. Once self-exclusion is activated, it cannot be reversed for the duration elected. 99sb will also suppress all marketing communications to your account for the exclusion period.

Permanent Option Available

Self-Exclusion: What You Need to Know

Self-exclusion is a formal, binding agreement between you and 99sb that prevents you from accessing your account for a defined period. It is not simply a preference — it is a hard platform-level restriction. Here is everything you need to understand about how self-exclusion works at 99sb.

Self-Exclusion Terms

  • Minimum exclusion period is 6 months. There is no shorter option.
  • Available durations: 6 months, 1 year, 2 years, 3 years, 5 years, or permanent.
  • Once activated, self-exclusion cannot be reversed or shortened for any reason, including emergencies or account balance queries.
  • All marketing communications (email, SMS) will be suspended immediately upon activation.
  • Your account balance will be frozen and protected. Funds are held securely and are accessible upon verified request at the end of the exclusion period (non-permanent only).
  • Attempts to create a new 99sb account during an active self-exclusion period are a violation of our Terms & Conditions and any such account will be closed immediately.
  • For permanent self-exclusion, your account data will be deleted after the regulatory minimum retention period. You will never be able to register a new account using the same identity documents.

How to Activate Protection Tools

All responsible gaming tools are accessible directly from your 99sb account dashboard. No lengthy forms, no waiting periods for reductions and exclusions — most tools are instant. Here is where to find each one.

Via Your Account Settings

  • Log in to your 99sb account
  • Navigate to Account Settings → Responsible Gaming
  • Select the tool you want to activate — deposit limits, loss limits, session limits, reality checks, or cooling-off
  • Enter your chosen value and confirm — changes take effect immediately for restrictions, within 7 days for limit increases

To Self-Exclude

  • Go to Account Settings → Self-Exclusion
  • Select your desired exclusion duration
  • Read the confirmation terms carefully — this action is irreversible
  • Confirm with your account password and OTP sent to your registered Pakistani mobile number
  • Alternatively, contact 99sb support at support@99sb.app — our team will action your self-exclusion request within 2 hours, around the clock

Do You Have a Gambling Problem?

Problem gambling can develop gradually and is often difficult to recognise from the inside. The questions on the right are adapted from recognised international screening frameworks used by responsible gaming organisations worldwide. Answer honestly — no one else sees your answers.

If you answer "Yes" to three or more of these questions, it may be time to take action. You can activate a cooling-off period or self-exclusion immediately from your 99sb account, or contact our support team who can help you access the right tools without any judgement.

Remember — recognising the problem is the hardest step. The rest gets easier with the right support in place. 99sb is here to help, not to judge.

Self-Assessment Questions

1

Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?

2

Have you ever lied to family members, friends, or your employer about how much time or money you spend on gambling?

3

Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins — when you are not actually playing?

4

Have you ever tried to win back money you have lost by placing more bets — a behaviour commonly called "chasing losses"?

5

Has gambling caused significant stress, arguments, or financial difficulty in your personal relationships or household in Karachi, Lahore, or wherever you are based?

6

Have you ever felt a strong urge to gamble that was difficult to resist, even when you told yourself you would not?

7

Have you borrowed money, sold personal items, or used bill money to fund gambling activity at any point?

If you answered Yes to 3 or more: We strongly encourage you to activate a cooling-off or self-exclusion on your 99sb account right now, or to contact our support team at support@99sb.app for confidential assistance. You can also reach out to your local healthcare provider or a mental health professional in your city for further support.

Understanding Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant personal, financial, or social harm, and where the individual finds it difficult or impossible to control the urge to gamble despite those negative consequences. It affects a small but real percentage of gamblers across all demographics, including sports bettors and casino players in Pakistan.

At 99sb, we understand that the vast majority of our Pakistani players engage with cricket betting, slots, and casino games in a healthy, recreational way. But we also know that for some players — and sometimes without them even realising it — gambling can shift from entertainment to a compulsion. That is why 99sb treats responsible gaming not as a legal obligation to tick off, but as an active, ongoing part of how we run the platform.

Key Warning Signs to Watch For: Increasing your bets to get the same excitement, gambling to escape problems or negative moods, feeling restless or irritable when trying to cut back, and continuing to gamble despite serious financial consequences are all recognised warning signs of problem gambling behaviour.

If you recognise any of these signs in your own behaviour, the most important thing is to act early — before the situation becomes harder to manage. 99sb's tools are available immediately and confidentially. You do not need to explain yourself to anyone. Simply log in and activate the protection you need, or email our support team and we will handle it for you.

Protecting Young People

99sb operates a strict 21+ age policy without exception. We use CNIC-based identity verification to confirm the age and identity of every account holder before they are permitted to deposit funds or place bets. This is not just a legal requirement — it reflects our belief that gambling should never be accessible to minors, regardless of the context.

We understand that in many Pakistani households, devices are shared between family members of different ages. If you share a computer, tablet, or mobile phone with younger family members, we strongly recommend the following steps to prevent underage access to the 99sb platform:

  • Always log out of your 99sb account after every session — never leave an active session open on a shared device.
  • Never store your 99sb password in a browser or password manager on a shared device.
  • Enable parental control software on shared devices used by children or teenagers in your household.
  • Keep your 99sb login credentials private — do not share them with anyone, including other adults.

Parental Controls: Several free and paid parental control solutions are available that can block access to gambling websites on shared devices. These tools add an important extra layer of protection alongside 99sb's own age verification systems. We strongly recommend their use in any household with minors.

If you suspect that a minor has accessed or registered a 99sb account using another person's identity documents, please report it immediately to support@99sb.app. Such reports are treated with absolute priority and full confidentiality.

99sb's Responsible Gaming Commitments

Staff Training

All 99sb customer support staff receive regular training to identify patterns of problem gambling behaviour in player communications and account activity, and to respond sensitively and appropriately.

Proactive Alerts

Our platform monitoring systems generate internal alerts when player behaviour — such as rapid increases in bet size, frequent late-night sessions, or repeated deposit attempts after losses — suggests potential gambling harm.

Marketing Controls

99sb never sends aggressive promotional messages to players who have set deposit limits or who have recently reactivated after a cooling-off period. Players showing responsible gaming patterns are subject to reduced marketing frequency.

Transaction History

Every 99sb account holder has full access to a detailed transaction and betting history. Reviewing your own data is one of the most straightforward ways to stay aware of your gambling spending over time.

Play on 99sb — Always in Control

99sb is built for Pakistani players who love cricket betting and casino entertainment and want to keep it that way — fun, controlled, and within their own limits. Log in now, set your limits from day one, and play knowing that the platform has your back at every step. Remember: 21+ only, and never bet more than you can afford to lose.